Retail Compliance and Claims Management
Vendors that serve multiple retail customers face a complex and often-changing array of priorities and deadlines, and failure to follow retail partner compliance processes can be costly. The Traverse Systems Rivet™ Retail Compliance and Claims Management blueprint mitigates these costs by raising the visibility of retailers’ compliance guidelines and formalizing their associated processes. From responding to chargebacks and filing claims to resolving disputes, Rivet ensures the right tasks are done at the right time by the right parties.
What makes retail compliance so difficult?
Every time you engage with a new retailer, you have a new set of requirements to adhere to. And as your retailer relationships grow, so does the complexity of your business’ retail compliance processes.
It invariably falls to multiple groups in your organization to track and execute these requirements, just as various groups in each retailer are charged with tracking your compliance. Communication within and between these groups is often slow and inefficient You almost certainly rely on multiple systems, many of them labor-intensive, to meet retailers’ compliance requirements. Connecting and integrating these systems across departments is expensive and time-consuming. When errors and delays happen, the resolution is often email-, phone- and spreadsheet-based, which adds more delay and inefficiency.
What do these difficulties cost your business?
Trying to stay on top of retailers’ compliance programs with traditional systems comes at significant time and labor costs. Non-compliance leads to chargebacks, which directly affect performance and profitability. Challenging chargebacks requires considerable documentation, which is inefficient and expensive in an environment of spreadsheets and emails. Ultimately, failing to manage compliance issues damages your brand and ability to maintain existing and forge new business relationships.
Rivet™ can streamline your retail compliance and claims management efforts
Rivet is a business process solution that combines technology and professional services to increase the efficiency of previously manual and ad hoc business processes. It is a single platform that replaces email, spreadsheets, task management software, and the other technologies and manual processes you use today. Combined with any of our numerous Partner Management blueprints, Rivet can give you a made-to-measure solution for your business process challenges.
The Rivet Retail Compliance and Claims Management Blueprint
Running on top of Rivet, the Retail Compliance and Claims Management blueprint combines software and professional services to streamline your conformity with retail partners’ compliance programs. The blueprint directly addresses the inefficiencies and inaccuracies in your existing activities by capturing each retail partner’s guidelines and holding your stakeholders accountable for meeting them. It automates deadline and priority tracking and follow-up in real-time and creates a single storehouse of compliance-related data. The result is an improved ability to quickly and accurately identify underlying issues and implement corrections.
In support of dispute resolution, Rivet’s blueprint drives and manages to establish a documentation trail – including photos, spreadsheets, emails, forms, proof of inspection, and more – across companies and departments. From order shortages to factory claims, Rivet’s Retail Compliance and Claims Management Blueprint helps you improve time-to-resolution.
Retail Compliance and Claims Management Blueprint ROI
Managing claims compliance with Rivet leads to significant labor savings through automation. The Rivet blueprint dramatically reduces the risk of compliance chargebacks by eliminating missteps, mistakes, and delays. By standardized compliance and chargeback processing, the blueprint ensures you get the right task to the right person at the right time. Automated alerts and follow-ups ensure that things don’t fall between the cracks.
At the highest level, Rivet gives everyone in your organization a single version of the truth to know what tasks are essential and when they need to be done.
